Wireless call buttons can make it easier for customers to communicate with restaurant staff, as long as they are properly installed. That means taking active steps to avoid the following mistakes.
Misplaced or wrongly programmed call buttons
Buttons should be clearly visible and within easy reach of customers, whilst not being exposed to excessive damp or heat. Ensure they are correctly programmed and labelled to correspond to their table number.
Poorly placed/configured receiver
Receivers need to be situated within range of their buttons, and visible to staff. Verify that the screen is working and that all table numbers have been programmed. If you have a system from a specialist like https://www.dinggly.com/us/products/wireless-call-buttons/, follow manufacturer instructions.
Lack of testing
You should check that every button is working before service, especially in upstairs or outdoor areas that are less accessible to staff. Receivers should show correct table numbers and pagers should be responsive.
Lack of training
As with other aspects of restaurant management, training is essential. All staff should be taught to recognise alerts and respond quickly. They should also be familiar with battery replacement procedures.
Failure to plan for the future
If there is a possibility that your restaurant will expand in future, then you need to be prepared to install additional tables, buttons and receivers. This will affect how you utilise your space.
Some of these mistakes may seem minor, but they can drastically reduce the effectiveness of your wireless waiter calling systems. To successfully improve the efficiency of your restaurant, pre-empt these common issues.
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