With the rapid growth of online shopping, couriers are becoming more important than ever in meeting customers’ needs. To help make the ride smoother for couriers, we’ve put together this guide of must-know advice to keep in mind.
Preparation is key
Staying on top of your deliveries for the day is obviously a top priority, but there are areas of preparedness you may be neglecting.
Making sure your phone is charged, or you have a portable charger, is essential in keeping your GPS up throughout the day. You may not know it, but low power modes on phones actually interfere with GPS, which is why it’s so important to have the battery for the job.
Even keeping track of the weather is important. Bringing a raincoat or some sun cream for yourself is important, especially if you’re not driving.
Friendly service
The best way to provide good service is to treat the package – whether it’s food or a parcel – as if it was your own. Be careful with packages, taking note of orientation and fragility.
Think of the kind of service you’d prefer if someone was delivering to you. A smile and a polite, friendly attitude will reflect well on you, and keep customer satisfaction high – smiling will cheer you up, too!
Familiarise yourself
If you’re going to be travelling round a specific area quite frequently, it helps to get accustomed to your surroundings. Learning the fastest routes to take, or positioning yourself close to your client’s various branches, will make your job far less stressful. It’s especially important to know routes and pickup points when doing same-day deliveries. You can find a same day courier Bristol to work for or learn from, such as https://allaboutfreight.co.uk/same-day-courier/bristol/.
Knowing routes is helpful, but make sure to double-check addresses, ensuring they’re consistent across apps and your navigation devices. Also be aware of customer notes, as customers may indicate precisely where to deliver a parcel, or whether or not to knock.
With all this knowledge under your belt, you should be well on your way to becoming an expert courier.
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