How to have the best hotel customer service

The top hotels understand that good customer service can increase revenue and also help to build a brand. You can control the quality of your hotel service, unlike other factors such as location, amenities or building structure. This means there are many actions you can take to improve your hotel’s customer service.

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What does it mean to have the best service in a hotel?

33% of clients will consider changing companies after experiencing just one instance of poor service. While the industry-specific definitions of excellent customer services vary, the characteristics that define the best hotel customer service are:

• A manual cannot teach you how to pay attention to details. However, it can be inspired by a great work environment and a genuine wish to help others. Introducing systems to make the guest journey simpler and faster is also something worth considering. For example, a Pager System for staff or customers, like the ones found at www.dinggly.com/
• Birthdays, anniversaries and other special events are excellent opportunities to customise a guest’s visit. There are many ways to personalise their experience every day. You just need to be aware of them so don’t be afraid to ask.

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• The customers have expectations about what hotels will or won’t do. Identify your customers’ expectations. Make it a point to always go the extra mile in an interesting and enjoyable way so you are always creating client’s who are pleasantly surprised.