The quality of a restaurant depends largely on the level of customer service that it offers. When customers have a positive experience, they will frequent the venue regularly.
Ideas
Good etiquette is essential. Ensure that your staff meet and greet customers, display exceptional manners, have an in-depth knowledge of the menu, and maintain a smart and professional appearance.
Go the extra mile for customers by always delivering above and beyond their expectations. This will see their return, and give venues the cutting edge over competitors.
Use data to profile customers and deliver a bespoke VIP service with associated perks and benefits. This could be in conjunction with a loyalty programme that sees customers keen to return and reap the rewards of doing so.
Little surprises go a long way. Consider set menus for fixed prices, complimentary dishes for customers to sample, or perhaps a free beverage for special occasions.
Seasonal experiences are popular with patrons. This could include season-relevant dishes with appropriate ingredients, or the experience of dining outdoors.
Customer Call Buttons
If diners have to wait too long for their drink or meal, its quality can become irrelevant once served, as they are already irritable or hungry. Winning back a customer who is feeling disappointed can be difficult.
To avoid this negative experience and to ensure there is an immediate response to every one of your customers’ needs, consider convenient call buttons that patrons are able to use whenever they require assistance, drinks, ordering, or a request to finalise the bill.
Call buttons can be table mounted and work with Wi-Fi, cellular, or other non-Wi-Fi options, so that they work efficiently, even in the event of no internet. They contain an LED light display to confirm the call went through, and staff can ensure they are on hand to answer as and when a patron needs it.
For examples of customer service call buttons, visit https://www.dinggly.com/products/wireless-call-buttons/.
Call buttons are discreet, available in a range of styles, and can be branded with your restaurant name for a bespoke finish.
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