What customer service skills do your receptionists need?

Receptionists are the face of any business and are often the first people that visitors see when they arrive at a company. They are the ones who are visible whilst the visitors sit in the Reception Chairs, that you can find from https://www.bestbuy-officechairs.co.uk/office-chairs/operator-task-chairs/ and wait for their meetings to start.

Image credit

Here are some of the customer services skills that your receptionists need to have or be taught.

Adaptable – the role of receptionist can be very varied and so being able to be adaptable in the way they approach their work is incredibly important. If they are in the middle of an email and a visitor arrives at the office you need to know that they are able to step away, greet the visitor in a friendly and professional manner and then return the email response.

Image credit

Use of positive language – even if they have been spoken to in an aggressive or unhappy way, you need to know that they are going to speak to your customers in a positive and friendly way. This doesn’t mean they have to accept benign spoken to in an unpleasant way, but that they must remain calm and professional in their responses.

Responsible – receptionists are often left to work on their own and to manage their own workload so it is important that they are responsible and capable of working on different tasks and taking ownership of their workload and the outcomes.